Quiz | Croma Campus

In Dynamics 365 CRM, what does the term "queue" refer to?

A list of email addresses
A list of system administrators
A list of records that are waiting to be processed
A list of competitors

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What is the purpose of the Unified Interface in Dynamics 365 CRM?

To provide a consistent user experience across different devices
To manage employee payroll
To manage inventory levels
To manage customer relationships

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What is the purpose of the Marketing module in Dynamics 365 CRM?

Manage marketing campaigns and leads
Manage employee payroll
Manage warehouse inventory
Manage customer feedback

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What is the purpose of the Solution feature in Dynamics 365 CRM?

To package customizations and deploy them from one environment to another
To track customer interactions
To manage warehouse inventory
To manage competitor information

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Which module in Dynamics 365 CRM allows users to create and manage service appointments?

Sales
Marketing
Service
Field Service

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In Dynamics 365 CRM, what is the purpose of Teams?

To group users based on their job roles
To manage customer orders
To manage warehouse inventory
To manage competitor information

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Which of the following is a valid data type for a field in Dynamics 365 CRM?

Email Address
Star Rating
Both A and B
None of the above

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Which module in Dynamics 365 CRM allows users to track customer interactions and communications?

Sales
Marketing
Service
Relationship Insights

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Which of the following is NOT a valid component of a Business Process Flow in Dynamics 365 CRM?

Stage
Department
Step
Action

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Which component of Dynamics 365 CRM allows users to perform data import and export operations?

Power BI
Power Apps
Power Query
Data Import Wizard

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In Dynamics 365 CRM, what is the purpose of Business Rules?

To manage customer relationships
To automate business logic without writing code
To manage warehouse operations
To manage competitor information

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Which entity in Dynamics 365 CRM stores information about an individual person?

Account
Lead
Contact
Opportunity

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Which of the following is NOT a valid component of a Dynamics 365 CRM dashboard?

Chart
List
Map
Timeline

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What is the purpose of the Data Export Service in Dynamics 365 CRM?

To manage customer relationships
To export data to an Azure SQL database
To manage warehouse operations
To manage competitor information

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Which of the following is NOT a standard entity in Dynamics 365 CRM?

Account
Order
Opportunity
Transaction

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In Dynamics 365 CRM, what does the term "record ownership" refer to?

The user who created the record
The customer associated with the record
The employee payroll record
The warehouse inventory record

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What is the purpose of the Activity Type in Dynamics 365 CRM?

To manage different types of activities, such as tasks and appointments
To manage employee attendance
To manage financial transactions
To manage warehouse inventory

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What is the purpose of the Data Integration feature in Dynamics 365 CRM?

To integrate data from external systems with Dynamics 365 CRM
To manage employee attendance
To manage financial transactions
To manage warehouse inventory

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What is the purpose of the SLA (Service Level Agreement) feature in Dynamics 365 CRM?

To define performance targets for customer service
To manage employee benefits
To manage warehouse operations
To manage competitor information

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Which module in Dynamics 365 CRM allows users to manage product catalogs and pricing?

Sales
Marketing
Service
Commerce

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Which of the following is a valid component of a Business Process Flow in Dynamics 365 CRM?

Stage
Department
Customer
Competitor

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What is the primary function of Sales module in Dynamics 365 CRM?

Manage customer service
Manage sales leads and opportunities
Manage financial transactions
Manage supply chain operations

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What is the purpose of the Activity Feed feature in Dynamics 365 CRM?

To track customer interactions and updates in real-time
To manage employee attendance
To manage financial transactions
To manage warehouse inventory

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Which component of Dynamics 365 CRM is used to create custom reports and dashboards?

Power BI
Power Apps
Power Query
Power Automate

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In Dynamics 365 CRM, what does the term "workflow" refer to?

A sequence of automated steps that perform actions based on predefined rules
A list of competitors
A list of system administrators
A list of records that are waiting to be processed

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Which module in Dynamics 365 CRM is used to manage product inventory and sales transactions?

Sales
Marketing
Finance
Supply Chain Management

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What is the purpose of the Knowledge Base feature in Dynamics 365 CRM?

To store information about competitors
To store articles and information for customer service
To store financial records
To store employee attendance records

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In Dynamics 365 CRM, what is a "personal view"?

A view that is shared with other users
A view that is only visible to the user who created it
A view that is used for financial transactions
A view that is used to track competitors

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What is the purpose of the Hierarchical Relationship in Dynamics 365 CRM?

To define a parent-child relationship between records of the same entity
To manage employee benefits
To manage financial transactions
To manage customer relationships

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