Quiz | Croma Campus

What is a "Service Level Agreement" (SLA) used for in ServiceNow?

To define response times for incidents
To track employee performance
To create reports for ITIL processes
To store configurations of incidents

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Which ServiceNow module helps in tracking the lifecycle of IT assets?

Asset Management
Incident Management
Change Management
Service Catalog

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What is the default priority of a ServiceNow incident when it is created?

Low
Medium
High
Urgent

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Which ServiceNow module is used to automate service desk operations?

Incident Management
Service Desk
Change Management
Asset Management

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Which of the following is a benefit of using ServiceNow Discovery?

To track users' locations
To discover and map IT infrastructure
To track network speeds
To track service level agreements

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What is the role of "Change Request" in ServiceNow?

Track incidents
Manage IT system changes
Monitor IT services
Automate incident resolution

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What is the primary function of the "Business Rule" in ServiceNow?

To handle business logic and automate workflows
To monitor and track incidents
To manage configuration items
To create SLAs

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What type of automation does "Flow Designer" in ServiceNow provide?

Automated testing
Business process automation
Incident management automation
Asset tracking automation

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Which module in ServiceNow helps in managing user requests for new services?

Knowledge Management
Service Catalog
Incident Management
Problem Management

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What is the role of "Change Management" in ServiceNow?

To automate incident resolution
To track change requests
To automate service requests
To manage user roles and permissions

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What is the function of the "Service Catalog" in ServiceNow?

Create incidents
Manage and fulfill user service requests
Monitor asset availability
Automate workflow processes

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What is the default status of a ServiceNow change request when it is created?

New
In Progress
Pending Approval
Closed

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What does "Configuration Management" in ServiceNow focus on?

Handle service level agreements
Track configuration items (CIs)
Automate service requests
Manage incidents

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What is the main purpose of the "ServiceNow Change Management" module?

To monitor service requests
Track incidents
To manage and control IT system changes
Automate user permissions

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In ServiceNow, what is a "Record Producer"?

A tool for managing incident records
A form used to create records from the service catalog
A service request form
A tool for managing change requests

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What does the "ServiceNow Workflow" module allow you to do?

Create reports
Automate IT processes
Monitor service level agreements
Track incidents

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What does "Incident Management" in ServiceNow focus on?

Monitoring server performance
Handling service requests and incidents
Creating reports for services
Managing change requests

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What is the role of the "Service Desk" in ServiceNow?

Handle all service requests
Handle incidents and requests
Monitor infrastructure health
Manage user accounts

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Which ServiceNow module provides the functionality for managing service requests?

Incident Management
Service Catalog
Knowledge Management
Change Management

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What is the primary function of the "Change Advisory Board" (CAB) in ServiceNow?

To approve changes to the IT infrastructure
To monitor the performance of IT services
To enforce IT policies
To handle service requests

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What is the purpose of the "Event Management" module in ServiceNow?

To automate incidents
To detect and manage events
To track user requests
To monitor service performance

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In ServiceNow, what does the term "Incident Resolution" refer to?

Creating a service request
Closing an incident ticket
Responding to IT service requests
Updating the system configuration

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What is the "Problem Management" process designed to do in ServiceNow?

Automate service requests
Track and resolve root causes of incidents
Manage change approvals
Configure incident priority

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In ServiceNow, which of the following is used to create reports?

Performance Analytics
Knowledge Management
Data Transformation
Reporting Module

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What is the "Service Catalog" in ServiceNow used for?

Tracking incidents
Managing services and requests
Configuring changes
Monitoring events

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Which of the following is an example of a ServiceNow incident?

Request for information
Hardware failure
Service request
System upgrade

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In ServiceNow, what module helps automate workflow processes?

Incident Management
Service Catalog
Workflow
Problem Management

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In ServiceNow, what is the purpose of the "Service Catalog"?

To automate workflows
To track incidents
To manage change requests
To request services

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Which of the following is an example of a "Service Request" in ServiceNow?

A user request for new hardware
A root cause analysis
A server upgrade request
A reported issue in a software system

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What type of record does the "Configuration Management Database (CMDB)" store?

Incident details
Service requests
User records
Configuration items and their relationships

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