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Exit Quiz

What scripting language does ServiceNow use?

  • Java
  • Python
  • JavaScript
  • Ruby
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What is used to create custom tables?

  • Form Designer
  • Studio
  • Table Creator
  • Schema Map
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What component enables email notifications?

  • Notification Settings
  • Email Templates
  • Message Log
  • Mail Script
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How do you trigger a workflow from a catalog item?

  • Service Script
  • Flow Script
  • Workflow Field
  • Flow Designer
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What module is used to track incidents?

  • Knowledge Management
  • Problem Management
  • Change Management
  • Incident Management
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Which module ensures compliance and governance?

  • Audit Trail
  • GRC
  • Policy Manager
  • CMDB
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How can you test a new form view without affecting users?

  • Use a new table
  • Use impersonation
  • Use a different view
  • Clone the instance
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What does SLA stand for?

  • System Lifecycle Agreement
  • Service License Agreement
  • Service Level Agreement
  • Standard Logging Application
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What defines dynamic form behavior?

  • Dictionary Override
  • Data Policy
  • UI Policy
  • Workflow
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What does the sys_id field represent?

  • A random value
  • Primary key for records
  • Table identifier
  • User session
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What does the term ?base table? mean in ServiceNow?

  • Core system table not extended from another table
  • A table created by a user
  • A temporary table
  • A table that can?t be modified
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What allows integration with external data sources?

  • REST API
  • CMDB
  • MID Server
  • Update Set
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What is a Record Producer?

  • A user role
  • A service task
  • A type of catalog item
  • A workflow
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How is data imported in ServiceNow?

  • Scheduled Reports
  • Transform Maps
  • Client Scripts
  • UI Policies
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What enables third-party integration in ServiceNow?

  • Flow Designer
  • Script Include
  • REST API
  • ACLs
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Which script is used to run background jobs?

  • Fix Script
  • Client Script
  • UI Action
  • Inbound Script
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What does the ServiceNow Application Scope control?

  • Record-level ACLs
  • Data import permissions
  • Application data access
  • Plugin activation
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What does the Role ?catalog_admin? allow?

  • Report editing
  • UI Script changes
  • Managing catalog items
  • Cloning tables
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What enables performance monitoring in ServiceNow?

  • Incident Module
  • Performance Analytics
  • CMDB
  • ACL Rules
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What type of script runs when records are inserted or updated?

  • UI Script
  • Glide Script
  • Business Rule
  • Report Script
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What table holds user information?

  • sys_user
  • user_info
  • gl_user
  • user_role
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What is used for notifications?

  • UI Policies
  • Flow Designer
  • Email Templates
  • Scripting Engine
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What is the homepage in ServiceNow called?

  • Dashboard
  • Portal
  • Workspace
  • Landing Page
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What allows users to interact via mobile devices?

  • Service Portal
  • Mobile Studio
  • Mobile App
  • Live Agent
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What is the primary database used by ServiceNow?

  • MySQL
  • PostgreSQL
  • MongoDB
  • Oracle
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What is used to log an entry in the system logs?

  • gs.info()
  • gl.info()
  • sys.log()
  • rec.log()
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What is the out-of-box role for basic ITIL functions?

  • it_admin
  • user
  • itil
  • admin
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What does a ServiceNow update set contain?

  • User sessions
  • Configuration changes
  • Table relationships
  • Attachments
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What happens if you deactivate a user?

  • The user is deleted
  • Only the session ends
  • The user can't log in
  • The user loses data access
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Which plugin enables discovery of networked devices?

  • CMDB
  • Discovery
  • Asset Manager
  • SNMP Plugin
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