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In Dynamics CRM, what is a solution?

  • A way to manage customization
  • A type of report
  • A workflow
  • A security role
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In Dynamics CRM, what is a business process flow?

  • A type of report
  • A series of steps to achieve an outcome
  • A form
  • A view
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Which tool is used for advanced finds and queries in Dynamics CRM?

  • Advanced Find
  • Report Wizard
  • Form Editor
  • Workflow Editor
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Which module in Dynamics CRM is used to manage marketing campaigns?

  • Sales
  • Marketing
  • Service
  • Project Service Automation
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What is the use of the Goal Management feature in Dynamics CRM?

  • To set and track business goals
  • To create marketing campaigns
  • To manage customer service
  • To automate sales processes
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In Dynamics CRM, what is a web resource?

  • A website
  • A custom control
  • A type of report
  • A web page
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What is a field security profile in Dynamics CRM?

  • A way to hide fields
  • A way to encrypt fields
  • A way to restrict access to fields
  • A way to customize fields
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Which component is used to design forms in Dynamics CRM?

  • Form Editor
  • Workflow Editor
  • Report Editor
  • View Editor
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What is the purpose of a dashboard in Dynamics CRM?

  • To automate tasks
  • To create workflows
  • To display data visualization
  • To manage user roles
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What is the purpose of the Power BI integration with Dynamics CRM?

  • To create workflows
  • To manage user roles
  • To visualize and analyze data
  • To import and export data
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What is an entity in Dynamics CRM?

  • A database
  • A table
  • A form
  • A record
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Which module in Dynamics CRM is used to manage customer inquiries and issues?

  • Sales
  • Marketing
  • Service
  • Project Service Automation
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What is the purpose of a form in Dynamics CRM?

  • To create workflows
  • To input and display data
  • To generate reports
  • To manage user roles
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What is the use of the Duplicate Detection feature in Dynamics CRM?

  • To merge duplicate records
  • To delete duplicate records
  • To identify duplicate records
  • To hide duplicate records
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What does the term "entity relationship diagram" refer to in Dynamics CRM?

  • A database schema
  • A visual representation of entity relationships
  • A type of report
  • A security model
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What is the primary purpose of the Sales module in Dynamics CRM?

  • To manage customer service inquiries
  • To automate marketing campaigns
  • To track and close sales
  • To manage project tasks
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Which of the following is NOT a deployment option for Dynamics CRM?

  • On-premises
  • Cloud
  • Hybrid
  • Mobile
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Which tool is used to migrate data into Dynamics CRM?

  • Data Import Wizard
  • Data Export Wizard
  • Data Migration Tool
  • Data Replication Tool
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Which feature in Dynamics CRM allows you to automate business processes?

  • Workflows
  • Dashboards
  • Forms
  • Reports
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What is the role of a plugin in Dynamics CRM?

  • To customize user interfaces
  • To automate data entry
  • To extend the functionality
  • To manage reports
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What is the purpose of a calculated field in Dynamics CRM?

  • To create workflows
  • To perform calculations on other fields
  • To generate reports
  • To manage security roles
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What is the function of a business rule in Dynamics CRM?

  • To create workflows
  • To validate data and automate actions
  • To generate reports
  • To manage security roles
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What is a view in Dynamics CRM?

  • A report
  • A form
  • A filtered list of records
  • A workflow
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Which feature in Dynamics CRM helps to schedule and manage activities?

  • Activity Feeds
  • Activity Schedulers
  • Calendar
  • Service Calendar
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Which component is used to manage security roles in Dynamics CRM?

  • Security Role Editor
  • User Management
  • Access Management
  • Role Editor
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What is the primary purpose of Microsoft Dynamics CRM?

  • Sales automation
  • Customer service
  • Marketing automation
  • All of the above
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In Dynamics CRM, what is a campaign?

  • A sales opportunity
  • A marketing effort
  • A service case
  • A business rule
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What does SLA stand for in Dynamics CRM?

  • Service Level Agreement
  • Sales Lead Automation
  • Service Level Automation
  • Sales Level Agreement
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Which of the following is NOT a feature of Dynamics CRM?

  • Workflow automation
  • Data visualization
  • Social media integration
  • Inventory management
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What is the purpose of the Duplicate Detection Rule in Dynamics CRM?

  • To merge duplicate records
  • To delete duplicate records
  • To create duplicate records
  • To identify duplicate records
Mark for review

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