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What is a case in Dynamics CRM?

  • A sales opportunity
  • A customer service issue
  • A marketing campaign
  • A business rule
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What is the primary purpose of Microsoft Dynamics CRM?

  • Sales automation
  • Customer service
  • Marketing automation
  • All of the above
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What is an entity in Dynamics CRM?

  • A database
  • A table
  • A form
  • A record
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Which of the following is NOT a deployment option for Dynamics CRM?

  • On-premises
  • Cloud
  • Hybrid
  • Mobile
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Which tool is used to migrate data into Dynamics CRM?

  • Data Import Wizard
  • Data Export Wizard
  • Data Migration Tool
  • Data Replication Tool
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In Dynamics CRM, what is a business process flow?

  • A type of report
  • A series of steps to achieve an outcome
  • A form
  • A view
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In Dynamics CRM, what is a lead?

  • A confirmed customer
  • A potential customer
  • A sales opportunity
  • A closed sale
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In Dynamics CRM, what is a campaign?

  • A sales opportunity
  • A marketing effort
  • A service case
  • A business rule
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What is the use of a marketing list in Dynamics CRM?

  • To organize contacts for campaigns
  • To create sales opportunities
  • To manage customer service
  • To generate reports
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What is the purpose of the Power BI integration with Dynamics CRM?

  • To create workflows
  • To manage user roles
  • To visualize and analyze data
  • To import and export data
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Which of the following is NOT a type of relationship in Dynamics CRM?

  • One-to-One
  • One-to-Many
  • Many-to-Many
  • Self-to-Self
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What is the use of the Opportunity Close form in Dynamics CRM?

  • To close a sales opportunity
  • To delete a sales opportunity
  • To reopen a sales opportunity
  • To update a sales opportunity
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What is the purpose of a calculated field in Dynamics CRM?

  • To create workflows
  • To perform calculations on other fields
  • To generate reports
  • To manage security roles
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What is the purpose of a form in Dynamics CRM?

  • To create workflows
  • To input and display data
  • To generate reports
  • To manage user roles
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Which component is used to manage security roles in Dynamics CRM?

  • Security Role Editor
  • User Management
  • Access Management
  • Role Editor
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Which feature in Dynamics CRM allows you to automate business processes?

  • Workflows
  • Dashboards
  • Forms
  • Reports
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What is the use of the Duplicate Detection feature in Dynamics CRM?

  • To merge duplicate records
  • To delete duplicate records
  • To identify duplicate records
  • To hide duplicate records
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What is the purpose of a queue in Dynamics CRM?

  • To organize leads
  • To manage cases
  • To automate workflows
  • To schedule tasks
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Which of the following is NOT a feature of Dynamics CRM?

  • Workflow automation
  • Data visualization
  • Social media integration
  • Inventory management
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What is the primary purpose of the Sales module in Dynamics CRM?

  • To manage customer service inquiries
  • To automate marketing campaigns
  • To track and close sales
  • To manage project tasks
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What is the function of the Quick Create form in Dynamics CRM?

  • To quickly create entities
  • To quickly delete entities
  • To quickly view entities
  • To quickly import entities
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Which tool is used for advanced finds and queries in Dynamics CRM?

  • Advanced Find
  • Report Wizard
  • Form Editor
  • Workflow Editor
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What is the use of the audit feature in Dynamics CRM?

  • To track changes to data
  • To generate reports
  • To create workflows
  • To manage user roles
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Which component is used to design forms in Dynamics CRM?

  • Form Editor
  • Workflow Editor
  • Report Editor
  • View Editor
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What is a service calendar in Dynamics CRM?

  • A calendar to schedule marketing campaigns
  • A calendar to schedule service appointments
  • A calendar to schedule sales activities
  • A calendar to manage project tasks
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What is a view in Dynamics CRM?

  • A report
  • A form
  • A filtered list of records
  • A workflow
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What is the role of a plugin in Dynamics CRM?

  • To customize user interfaces
  • To automate data entry
  • To extend the functionality
  • To manage reports
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What is the function of a business rule in Dynamics CRM?

  • To create workflows
  • To validate data and automate actions
  • To generate reports
  • To manage security roles
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What is the purpose of a dashboard in Dynamics CRM?

  • To automate tasks
  • To create workflows
  • To display data visualization
  • To manage user roles
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Which module in Dynamics CRM is used to manage customer inquiries and issues?

  • Sales
  • Marketing
  • Service
  • Project Service Automation
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